SurfBalance™ Privacy Policy

This privacy policy tells you how we use personal information collected at the SurfBalance website ("the Site") and the SurfBalance software application ("the App"). Please read this privacy policy before using the site or submitting any personal information. By using the Site and the related App, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the Site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for the SurfBalance web site and related SurfBalance software application only. When you visit other web sites through links in the Site or the App, please refer to the privacy policies posted at those sites for information regarding their privacy practices.

Usage statistics

The Site may use cookie and tracking technology depending on the features utilized. Cookie and tracking technology are useful for gathering information such as device model, browser type, operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site and App. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Collection of Information

Neither the Site nor the App requests or collects personal information such as name, address, etc of the App user. However, when configured to utilize the optional App usage reporting feature, the App requires a recipient email address for the usage report delivery (typically the parent's email address). When the App is configured to deliver usage reports, typically by the user's parent, the App usage information is relayed through the Site server to the recipient email address. The App usage data contained in the email report is not retained on the Site server after delivery to the recipient. The recipient email address is retained on the Site server for delivery of future reports, important update information or service announcements but is not shared with any third parties.

During App operation, a user may opt-in to share a star rating for third party websites that they visited via the App. This star rating number may be aggregated on the Site with similar ratings from other App users for use in future App catalog revisions.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the address below:

By e-mail: info(at symbol)

We reserve the right to make changes to this policy. Any changes to this policy will be posted.